FAQS

General Questions:

What do you sell or provide?

We provide preparation material for certification exams for various companies. Our products come in PDF format. Please visit https://www.pas4sure.com/vendors for a complete list.

Do you provide certification, or how do I get my certification?

As already said, we only provide preparation material. To register for the certification exam and get certified, you should visit the test-taking site, pas4sure.com.

Which certification is best for me?

We do not provide advice in this regard; we recommend that you visit the certification discussion forums.

Can I pass the actual certification exam with only questions and answers?

Any doubt! We are 100% confident about the quality of the product. Just make sure that you study the relevant exam question and answer for two weeks before appearing for the actual exam. Our money-back guarantee reflects the confidence we have in our products.

Guarantees and Updates:

How long will my product be valid to claim warranty and support?

We provide product support and a money-back guarantee for 90 days from the date of purchase (for the Basic Plan). Alternatively, you can purchase a 12-month extended update plan.

How often is your product updated?

There is no set date for the renewal of exams, as it depends on many factors beyond our direct control. The good news is that we guarantee your success, regardless of when a product is updated.

Is your update free?

We provide free updates for a period of 90 days from the date of purchase. After this period, you can extend access to the update period for another 90 days at a 50% discount to receive free updates and support for the product.

How do I get free updates?

We provide free updates for 90 days to all users. You will find the updated product on our site once you log in to your account during this period.

There is an update, but when I download, I still get the old version. What shall I do?

An older version is probably stored on your computer. First, remove the downloaded copies of the software from your computer, then restart the computer and clear the local web cache. Then you can start with a fresh download of the product.

Is it possible to extend the support and warranty after the license expires?

Yes, you can renew your "expired license" at a 50% discount. All you need to do is click the 'Renew' button next to each product in the "Member Area". After renewal, the license will be valid for another 90 days. If you face any issues in this regard, feel free to contact our support team.

Is the product showing fewer queries than before?

Why waste time on old questions? During product updates, old questions that are no longer part of the original exam are removed, and therefore the number of questions in the product may be reduced. What this actually means is that you have to study fewer questions and pass with a higher score.

Material and Payments:

What forms of payment do you accept?

Card payments are accepted by all major credit and debit cards.

I'm trying to get paid for my product, but I always get it.

I would like to remind you to fill out all the fields correctly. You can try using an alternative payment method for this purchase. Please contact live chat support or email support@ pas4sure.com for assistance.

I have paid for my product. When can I download it?

If the payment is successful and you have received a confirmation email from our team, you can immediately download the product from your member's area.

Log in to your account at https://www.pas4sure.com/register, and you will see your order number and download button. After that, you can download the purchased product without any delay.

What is the difference between unlimited access and reseller access?

Unlimited access comes with unlimited access to all exams available on our website, but only 10 exams per week. You cannot use multiple geographic IPs to download the exams, or else your access will be blocked.

You can download any exam multiple times for reseller access, and there is no limit. Additionally, you can resell the exams with your own logo.

Security and Malicious:

How secure is your website, and is my credit card information safe on your site?

SSL 64-bit encryption is used on our site, and it is monitored 24/7 for consistency by McAfee security protocols. So you don't need to worry about site security. We make it 100% sure that your information on our website is safe.

Can a third party access user information from your website?

No, no one can. Our system is 100% secure, and we do not share any information with third parties at any cost.

In the event that I have a problem with your product, what should I do?

In the rare event that you find a bug or error in our product, we would appreciate your help if you could send a "screenshot" of the error. We will fix the error as soon as possible and provide you with an updated product.

How can I get a discount?

Special discounts are offered on value packs or bundles available for popular exams. If you wish to purchase three or more products, please contact a member of the team for a discount available on a total invoice.

I used the product and failed. How can I request a refund?

If you fail the exam on the first attempt, you can claim a refund or exchange the exam for another exam of your choice. To learn more about us, please visit our page. You can easily send the original failed report in PDF format to support@ pas4sure.com, and our team will help you.

What are the "operating system" and other requirements to use the product?

Our products come in PDF formats. The PDF format is supported by almost every operating system, like Windows, Mac, Linux, etc. So you don't need to worry about the system requirements. You will need a "free PDF reader" to use our product.